SEO report of customerexperienceinsight.com

Customer Experience News | Customer Experience Insight

www.customerexperienceinsight.com/

Customer Experience Insight delivers actionable insights and best practices to sales, marketing, and customer experience professionals.


 Tasks

  • Avoid using deprecated HTML tags.

 SEO

URL

Domain : www.customerexperienceinsight.com/

Character length : 34

Title
Customer Experience News | Customer Experience Insight
Description
Customer Experience Insight delivers actionable insights and best practices to sales, marketing, and customer experience professionals.
Keywords (meta keywords)
Good! The website does not use “meta keywords”.
Open Graph Protocol

Good! The OG (Open Graph) protocol is set on this website.

type: website
title: (no title)
description: Customer Experience News & Trends
url: http://www.customerexperienceinsight.com/
image: https://s0.wp.com/i/blank.jpg
locale: en_US

Dublin Core
Dublin Core is not used
Underscores in the URLs
Good! No underscore (_) found in the URLs.
Search engine friendly URLs
Good! The website uses SEO friendly URLs.
Checking the robots.txt file
There is robots.txt file.
https://customerexperienceinsight.com/robots.txt
User-agentDisallowed for the search engines
*
  • /wp-admin/


 Social

Social Engagement

No info found.

 Content

Doctype
XHTML 1.0 Transitional
Encoding
Perfect! The character encoding is set: UTF-8.
Language
We have found the language localisation: ”en”.
Title
Customer Experience News | Customer Experience Insight

Character length : 54

Good! The title’s length is between 10 and 70 characters.
Text / HTML ratio
Ratio : 14%

Error! The text / HTML code ratio is under 15 percent on this website. This value shows that the website has relatively few text content.
Headings
H1H2H3H4H5H6
0190883
Heading structure in the source code
  • <H4> Top Story
  • <H2> Pick your service style: There are 9 to choose from
  • <H4> Latest News
  • <H2> The power of positive confrontation
  • <H2> What really good service looks like (in the wake of really bad service)
  • <H2> The 11 best things to say to customers
  • <H2> What a happy customer means to the bottom line [Graphic]
  • <H2> 6 ways to surprise and delight customers
  • <H2> 7 tips to turn customer complaints into relationship-builders
  • <H2> 6 proven ways to use customer feedback to improve service and sales
  • <H4> Popular Articles
  • <H2> Customers want more: 5 new expectations you must meet now
  • <H2> 22 things you should never say to customers
  • <H2> Sales training: 19 ways to sell more to existing customers
  • <H4> Category Articles
  • <H5> Customer Service
  • <H2> How a customer service culture is born and survives
  • <H5> Communications
  • <H2> 3 ways to handle a customer who’s looking for a fight
  • <H5> Sales
  • <H2> 6 ways to captivate, convince and inspire customers
  • <H5> New Research
  • <H2> What ticks customers off, and what makes them happy
  • <H5> Customer Loyalty & Retention
  • <H2> What’s your customer loyalty status?
  • <H5> Customer Experience
  • <H2> How a customer service culture is born and survives
  • <H5> Social Media
  • <H2> Case study: How we divided and conquered social service
  • <H5> Closing
  • <H2> 15 tips for creating successful negotiations
  • <H4> Subscribe Today
  • <H4> Contributors
  • <H6> Christian Schappel
  • <H6> Ken Dooley
  • <H6> Michele McGovern
  • <H4> Top Trending Resources
  • <H4> ABOUT CUSTOMER EXPERIENCE INSIGHT
Word cloud
  • customer38
  • customers22
  • service20
  • experience14
  • sales12
  • how11
  • ways9
  • social8
  • marketing7
  • news6
  • want5
  • media5
  • companies5
  • tips4
  • continue4
  • insight4
  • make4
  • best4
  • fight4
  • work4
  • loyalty4
  • stories4
  • new3
  • latest3
  • happy3
  • great3
  • looking3
  • negotiations3
  • better3
  • handle3
  • business3
  • click3
  • them3
  • expectations3
  • who’s3
  • closing3
  • top3
  • fewer2
  • created2
  • most2
  • actual2
  • culture…2
  • retention2
  • problems2
  • care2
  • survives2
  • culture2
  • longer2
  • even2
  • mlb2
  • now2
  • never2
  • pressure2
  • warm2
  • less2
  • get2
  • born2
  • heart2
  • editorial2
  • easy2
Keyword matrix
wordtitledescriptionsheading
customer
customers
service
experience
sales
how
Two Word cloud
  • customer experience7
  • customer service6
  • customer who’s3
  • social media3
  • for a fight3
  • experience news3
Three Word cloud
  • customer experience insight3
  • customer who’s looking2
  • sales and customer experience2
  • convince and inspire customers2
  • customer experience news2
404 Page
The website has a 404 error page.
Flash content
Good! The website does not have any flash contents.
Frame
Good! The website does not use iFrame solutions.

 Readability

Flesch–Kincaid Grade Level
6.50
Flesch Reading Ease
60.20
Coleman Liau Index
12.00
Automated Readability Index (ARI)
6.20
Dale–Chall Readability
5.10
SMOG Index
10.00
Spache Readibility
5.00
Number of letters
5201
Number of words
1010
Number of sentences
151
Average words per sentences
7
Number of syllables
1670
Syllables in words
1741
Average syllables in words
1.65
Number of words in first three syllables
211
Percentage of word / syllables
20.89
Words not in Dale-Chall easy-word list
309
Words not in Spache easy-word list
230

 Technologies

Mobile optimization
This website is optimal for mobile devices!
Deprecated HTML elements
Good! No deprecated HTML tags are detected.
Redirection (www / not www)
Good! The web address is accessible only in one version. The version without www is redirected to the version with www.
Deprecated HTML elements
Good! No deprecated HTML tags are detected.
Printability
Suggestion! Unfortunately, no printer-friendly CSS found.
Meta Tag (viewport tag, mobile devices)
Error! The meta tag named viewport is missing.

 Speed test

Server response time
The server response time is fast enough.
Loading time
3,767 ms
Table layout
Good! No nested tables found.
Number of HTTP resources
86
Number of source domains
27
Render blocking resources
The elements below are blocking the “above the fold” rendering.
List of render blocking javascript files
  • http://www.customerexperienceinsight.com/.. /jquery.js?ver=1.12.4
  • http://www.customerexperienceinsight.com/.. /jquery-migrate.min.js?ver=1.4.1
  • http://www.customerexperienceinsight.com/.. /pippity.js?ver=4.9.5
  • http://www.customerexperienceinsight.com/.. /home.js?ver=4.9.5
  • http://img.nui.media/banners/ajtg.js
  • http://pbp.nui.media/.. /mvj?z=pbp&ch=;;&dim=470907;483412,483413...
List of render blocking css files
  • http://www.customerexperienceinsight.com/.. /style.css?ver=1509465038
  • https://fonts.googleapis.com/css?family=Open+Sans%3A300italic%2C400it...
  • http://www.customerexperienceinsight.com/.. /jetpack.css?ver=4.6
  • http://www.customerexperienceinsight.com/?custom-css=63336dcbf8

 Speed test – Javascript

Javascript
Error! Too many javascript files found which slows down the page load on the website.
  • http://www.customerexperienceinsight.com/wp-includes/js/jquery/jquery.js?ver=1.12.4
  • http://www.customerexperienceinsight.com/wp-includes/js/jquery/jquery-migrate.min.js?ver=1.4.1
  • http://www.customerexperienceinsight.com/wp-content/plugins/pippity/js/pippity.js?ver=4.7.3
  • http://www.customerexperienceinsight.com/wp-content/themes/cxi104/lib/js/home.js?ver=4.7.3
  • http://www.customerexperienceinsight.com/wp-content/plugins/jetpack/modules/wpgroho.js?ver=4.7.3
  • http://www.customerexperienceinsight.com/wp-includes/js/comment-reply.min.js?ver=4.7.3
  • http://www.customerexperienceinsight.com/wp-includes/js/hoverIntent.min.js?ver=1.8.1
  • http://www.customerexperienceinsight.com/wp-content/themes/genesis/lib/js/menu/superfish.min.js?ver=1.7.5
  • http://www.customerexperienceinsight.com/wp-content/themes/genesis/lib/js/menu/superfish.args.min.js?ver=2.4.2
  • http://www.customerexperienceinsight.com/wp-content/themes/genesis/lib/js/menu/superfish.compat.min.js?ver=2.4.2
  • http://www.customerexperienceinsight.com/wp-content/themes/cxi104/lib/js/menu.js?ver=1.0
  • http://www.customerexperienceinsight.com/wp-includes/js/wp-embed.min.js?ver=4.7.3
File size of all javascript files combined
231.73KB
Javascript minifying
You can save 2.4KB (23% compression) on the analysed URL by minifying the javascript files.

 Speed test – CSS

CSS
Good! Just a few CSS files are used on this website.
  • http://www.customerexperienceinsight.com/wp-content/themes/cxi104/style.css?ver=1368209619
  • http://www.customerexperienceinsight.com/wp-content/plugins/jetpack/css/jetpack.css?ver=4.6
File size of all css files combined
118.09KB
CSS minifying
You can save 1.2KB (17% compression) on the analysed URL by minifying the CSS files.

 Speed test – Compression

Uncompressed size of the of the HTML
52.57KB
Gzip compression
Error! By using Gzip you can save 3.6KB (70% compression) on your site.

 Speed test – Browser cache

Number of static resources (image, JS, CSS)
53
Browser cache
The browser cache is not set correctly for all elements.
URLDuration
https://img.tradepub.com/free/w_cusb07/images/w_cusb07c2.gifExpiry time is not specified
https://img.tradepub.com/free/w_insc07/images/w_insc07c2.gifExpiry time is not specified
https://img.tradepub.com/free/w_vmwa32/images/w_vmwa32c2.gifExpiry time is not specified
https://img.tradepub.com/free/w_vmwa47/images/w_vmwa47c2.gifExpiry time is not specified
https://img.tradepub.com/images/cleardot.gifExpiry time is not specified
http://www.google-analytics.com/analytics.js2 hours

 Speed test – Images

File size of all images combined
376.15KB
Image optimisation
You can save 175KB (50% compression) by optimising the images below:

 Links

We found a total of 90 different links.
Internal links: 88
External links: 2

External links:

Link text (anchor) Link strength

Internal links:

Link text (anchor) Link strength

 Website security

IP
146.20.39.17
External hidden links
Good! No hidden external links found
Looking for eval()
Good! No eval(bas64_decode()) scripts are found
Checking for XSS vulnerability
No XSS vulnerability found
Email encryption
Good! We have not found any unencrypted email addresses.

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customerexperienceinsight.com

customerexperienceinsight.com

 Icons

Favicon
Good! The website uses favicon.

 Order of Heading elements on mobile by position

  • H4 : Top Story, ( 391px from top )
  • H2 : Customer loyalty hinges on your ‘power of nice’, ( 593px from top )
  • H4 : Latest News, ( 768px from top )
  • H2 : 4 ways to turn customers into loyal fans, ( 836px from top )
  • H2 : 4 reasons customers won’t take your surveys — and 5 ways to get a better response, ( 931px from top )
  • H2 : Why your salespeople need a kick in the pants, ( 1044px from top )
  • H2 : Pick your service style: There are 9 to choose from, ( 1139px from top )
  • H2 : The power of positive confrontation, ( 1234px from top )
  • H2 : What really good service looks like (in the wake of really bad service), ( 1287px from top )
  • H2 : The 11 best things to say to customers, ( 1358px from top )

 Typos

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