customerserviceexperts.com

Tasks

Avoid using deprecated HTML tags.

SEO

URL

Domain : www.customerserviceexperts.com/

Character length : 31

Title

Customer Service Experts. Every Connection Counts.

Description

An established leader in customer experience management & workplace culture, CSE offers customized solutions that help organizations empower their staff-leading to revenue growth & greater efficiency.

Keywords (meta keywords)

Good! The website does not use “meta keywords”.

Open Graph Protocol

Good! The OG (Open Graph) protocol is set on this website.

description: An established leader in customer experience management & workplace culture, CSE offers customized solutions that help organizations empower their staff-leading to revenue growth & greater efficiency.
title: Customer Service Experts. Every Connection Counts.
url: http://www.customerserviceexperts.com

Dublin Core

Dublin Core is not used

Underscores in the URLs

Good! No underscore (_) found in the URLs.

Search engine friendly URLs

Good! The website uses SEO friendly URLs.

Checking the robots.txt file

There is robots.txt file.
https://customerserviceexperts.com/robots.txt

User-agent	Disallowed for the search engines
*	/_hcms/preview/ /hs/manage-preferences/

Social

Social Engagement

Linkedin31

Facebook Share0

Facebook Comments0

Content

Doctype

HTML 5

Encoding

Perfect! The character encoding is set: UTF-8.

Language

We have found the language localisation: ”en”.

Title

Customer Service Experts. Every Connection Counts.

Character length : 50

Good! The title’s length is between 10 and 70 characters.

Text / HTML ratio

Ratio : 9%

Error! The text / HTML code ratio is under 15 percent on this website. This value shows that the website has relatively few text content.

Headings

H1	H2	H3	H4	H5	H6
0	0	1	3	0	0

Heading structure in the source code

<H3> Knowledge Center / Fast Stat
<H4> Customer Service Experts
<H4> Press
<H4> Publications

Word cloud

mystery13
cse11
airport11
shopping8
training7
service7
services7
concessions5
shopper5
cplp4
blog4
development4
retail4
customer3
airports3
results3
how3
measurement3
passengers3
thompson3
talent3
patty3
lise3
design2
ceo2
consulting2
president2
subscribe2
econnect2
challenges2
executive2
experience2
support2
solutions2
group2
smithsonian2
shift2
makes2
marshall2
kate2
careers2
approach2
programs2
fazio2
impact2
profitability2
action2
knowledge2
before2
director2
center2
become2
industry2
leader2
coaching2
learning2
partners2
employees2
ec²2
surveys2

Keyword matrix

word	title	descriptions	heading
mystery
cse
airport
shopping
training
service

Two Word cloud

mystery shopping3
what makes2
ec² model2
knowledge center2
design services2
airport concessions2

Three Word cloud

talent learning development2

404 Page

The website has a 404 error page.

Flash content

Good! The website does not have any flash contents.

Frame

Good! The website does not use iFrame solutions.

Images

We found 9 images on this web page.

Alternate attributes for the following 5 images are missing. Search engines use "alt" tags to understand image content efficiently. We strongly recommend fixing this issue.

Readability

Flesch–Kincaid Grade Level

9.00

Flesch Reading Ease

37.90

Coleman Liau Index

12.00

Automated Readability Index (ARI)

8.70

Dale–Chall Readability

8.20

SMOG Index

9.30

Spache Readibility

5.00

Number of letters

3047

Number of words

510

Number of sentences

128

Average words per sentences

Number of syllables

994

Syllables in words

1001

Average syllables in words

1.95

Number of words in first three syllables

142

Percentage of word / syllables

27.84

Words not in Dale-Chall easy-word list

260

Words not in Spache easy-word list

179

Technologies

Deprecated HTML elements

Good! No deprecated HTML tags are detected.

Redirection (www / not www)

Good! The web address is accessible only in one version. The version without www is redirected to the version with www.

Deprecated HTML elements

Good! No deprecated HTML tags are detected.

Printability

Suggestion! Unfortunately, no printer-friendly CSS found.

Meta Tag (viewport tag, mobile devices)

Error! The meta tag named viewport is missing.

Speed test

Server response time

The server response time is fast enough.

Table layout

Error! Avoid using nested tables!

Number of HTTP resources

Number of source domains

Render blocking resources

The elements below are blocking the “above the fold” rendering.
List of render blocking javascript files

https://static.hsstatic.net/.. /jquery-1.7.1.js

Speed test – Javascript

Javascript

Good! Just a few javascript files are detected on the website.

http://www.customerserviceexperts.com/hs-fs/hub/172847/file-256126335-js/scripts/jquery.flexslider-min.js?t=1494659510996
http://www.customerserviceexperts.com/hs-fs/hub/172847/file-254896198-js/scripts/main.js?t=1494659510996
http://www.customerserviceexperts.com/hs-fs/hub/172847/hub_generated/style_manager/1421953971755/custom/page/CustomerServiceExperts_Jan2015-theme/CustomerServiceExperts_Jan2015-main.min.js

File size of all javascript files combined

733.83KB

Javascript minifying

You can save 4.4KB (39% compression) on the analysed URL by minifying the javascript files.

Speed test – CSS

CSS

Good! Just a few CSS files are used on this website.

http://www.customerserviceexperts.com/hs-fs/hub/172847/hub_generated/template_assets/1494661589747/custom/page/CustomerServiceExperts_Jan2015-theme/CustomerServiceExperts_Jan2015-style.min.css

File size of all css files combined

159.72KB

CSS minifying

Great! The CSS elements are minified.

Speed test – Compression

Uncompressed size of the of the HTML

56.60KB

Gzip compression

Your site uses compression.

Speed test – Browser cache

Number of static resources (image, JS, CSS)

Browser cache

The browser cache is not set correctly for all elements.

URL	Duration
http://js.hs-scripts.com/172847.js	60 seconds
http://js.hs-analytics.net/analytics/1520538600000/172847.js	5 minutes
https://js.hsforms.net/forms/v2.js	10 minutes
https://static.hsstatic.net/.. /post_listing_asset.js	60 minutes
https://static.hsstatic.net/.. /public_common.css	60 minutes
https://static.hsstatic.net/.. /public_common.js	60 minutes
https://static.hsstatic.net/.. /jquery-1.7.1.js	60 minutes
http://www.google-analytics.com/analytics.js	2 hours

Speed test – Images

File size of all images combined

1.41MB

Image optimisation

You can save 758.1KB (94% compression) by optimising the images below:

By lossless compressing the https://www.customerserviceexperts.com/hubfs/Slide-1.jpg you can save 220.3KB (94%) data.
By lossless compressing the https://www.customerserviceexperts.com/hubfs/Slide-3.jpg you can save 201.8KB (95%) data.
By lossless compressing the https://www.customerserviceexperts.com/hubfs/Slide-2.jpg you can save 188.2KB (94%) data.
By lossless compressing the https://www.customerserviceexperts.com/hubfs/Slide-4.jpg you can save 146.5KB (94%) data.
By lossless compressing the http://static.hsappstatic.net/.. /icon_twitter.png you can save 995B (46%) data.
By lossless compressing the http://static.hsappstatic.net/.. /icon_rss.png you can save 230B (17%) data.

Links

We found a total of 105 different links.
Internal links: 100
External links: 5

External links:

Link text (anchor)	Link strength
eView® Login
Subscribe to eConnect.
Sign up for eConnect
https://twitter.com/CSEInc
http://feeds.feedburner.com/CseBlog

Internal links:

Link text (anchor)	Link strength
http://www.customerserviceexperts.com
Who We Are
Our Company
Patty Thompson \| CPLP
Kate Fazio
Jill Donnelly \| CPLP, CMD
Lise D'Andrea
Our People
Our Markets
RETAIL
RESTAURANTS
RECREATION & DESTINATION
FINANCIAL SERVICES
AIRPORT CONCESSIONS
Our eC² Model
What We Do
Airport Program Development
Leader Development
Leader Coaching
Service Mapping
Action Planning
Training
Manager Training
Sales Training
Communication Skills Training
Onboarding Training
Service Recovery Training
Customer Service Training
Mystery Shopping and Measurement
Customer Satisfaction Surveys
Mystery Shopping
eView®
Professional Services
Mystery Shop Consultations
Executive Summaries
Form Facilitation Services
Instructional Design Services
Graphic Design Services
Performance Coaching & Consulting
Support Systems
Solutions
eC² Model
Our Approach to CEM
Our Results
Airport Concession Developer
Marshall Retail Group
Rosetta Stone
Smithsonian Store
Famous Famiglia
Sarasota County Government
Spy Museum
Smithsonian Enterprises
Wilner Companies
Marshall Retail Group
Travelex
Miami International Airport
Knowledge Center
CSE Articles
Glossary
CEM101
Industry White Papers Archive
Careers
Shopper Connect
Become a Mystery Shopper
Mystery Shopping for CSE
The Mystery Shopping Industry
Alerts And Precautions
Project Fees Reimbursements
Types & Locations
What Makes a Successful Mystery Shopper
Our approach to mystery shopping
AUDITS
MYSTERY SHOPPING
SURVEYS
Our Practice
Blog
Lise D’Andrea
Lise D'Andrea
Patty Thompson, CPLP
Patty Thompson, CPLP
How do I transform mystery shopping results into ACTION?
How can I measure our passenger experience?
What services does CSE offer?
What makes CSE different?
The airport mystery shopping process outlined in 8 steps
Airport retail consulting helps navigate airport challenges
The golden hour: How can airport concessions capitalize on it?
Become a mystery shopper.
Subscribe to our Blog.
Contact us!
Knowledge Center / Fast Stat
Learn More
Customer Service Experts
Contact Us
FAQs
Site Map
Press
ABC's Nightline talks Airport Amenities with CSE
Publications
CSE Blog

Website security

2.20.189.204

External hidden links

Good! No hidden external links found

Looking for eval()

Good! No eval(bas64_decode()) scripts are found

Checking for XSS vulnerability

No XSS vulnerability found

Email encryption

Good! We have not found any unencrypted email addresses.

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Icons

Favicon

Good! The website uses favicon.

Typos

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SEO report of customerserviceexperts.com