customerserviceexcellence.uk.com

Tasks

Make the site mobile device friendly.
Select one version of your site as main and make a redirect from other versions to that one.
Avoid using deprecated HTML tags.
Implement the viewport meta tag.

SEO

URL

Domain : www.customerserviceexcellence.uk.com/

Character length : 37

Title

Customer Service Excellence ®

Keywords (meta keywords)

Good! The website does not use “meta keywords”.

Open Graph Protocol

Error! The website does not use the OG (Open Graph) protocol.

Dublin Core

Dublin Core is not used

Underscores in the URLs

Good! No underscore (_) found in the URLs.

Search engine friendly URLs

Good! The website uses SEO friendly URLs.

Checking the robots.txt file

The robots.txt file is missing!

Social

Social Engagement

Linkedin3

Facebook Share0

Facebook Comments0

Content

Doctype

XHTML 1.0 Strict

Encoding

Perfect! The character encoding is set: ISO-8859-1.

Language

We have found the language localisation: ”en”.

Title

Customer Service Excellence ®

Character length : 33

Good! The title’s length is between 10 and 70 characters.

Text / HTML ratio

Ratio : 15%

Acceptable! The text / code ratio is between 15 and 25 percent.

Headings

H1	H2	H3	H4	H5	H6
0	3	0	0	0	0

Heading structure in the source code

<H2> What is it?
<H2> Where to start?
<H2> Information hub

Word cloud

service7
customer7
excellence4
online4
tool4
concepts3
pendant3
standard3
light2
lighting2
price2
cse2
self-assessment2
success2
best2
information2
customers2
new2
lamp2
hub2

Keyword matrix

word	title	descriptions	heading
service
customer
excellence
online
tool
concepts

Two Word cloud

customer service7
service excellence2
information hub2

404 Page

The website has a 404 error page.

Flash content

Error! We found flash content(s) on this website which cannot be indexed by the search engines.

Frame

Good! The website does not use iFrame solutions.

Images

We found 5 images on this web page.

Good! Every image has an alternative text attributes set on this website.

Readability

Flesch–Kincaid Grade Level

6.40

Flesch Reading Ease

60.00

Coleman Liau Index

12.00

Automated Readability Index (ARI)

6.00

Dale–Chall Readability

5.60

SMOG Index

9.90

Spache Readibility

5.00

Number of letters

1149

Number of words

222

Number of sentences

Average words per sentences

Number of syllables

369

Syllables in words

391

Average syllables in words

1.66

Number of words in first three syllables

Percentage of word / syllables

21.62

Words not in Dale-Chall easy-word list

Words not in Spache easy-word list

Technologies

Mobile optimization

Error! This website is not optimized for mobile devices... It is optimized for devices which have at least 783px wide display!

Deprecated HTML elements

Good! No deprecated HTML tags are detected.

Redirection (www / not www)

Error! The web address is accessible with and without www!

Deprecated HTML elements

Good! No deprecated HTML tags are detected.

Printability

Good! The website uses printer-friendly CSS.

Meta Tag (viewport tag, mobile devices)

Error! The meta tag named viewport is missing.

Speed test

Server response time

The server response time is fast enough.

Loading time

1,077 ms

Table layout

Good! No nested tables found.

Render blocking resources

Good! No render blocking elements found!

Speed test – Javascript

Javascript

Error! Too many javascript files found which slows down the page load on the website.

http://www.customerserviceexcellence.uk.com/js/mootools.v1.1.js
http://www.customerserviceexcellence.uk.com/js/popup_lib.js
http://www.customerserviceexcellence.uk.com/js/SAT.js
http://www.customerserviceexcellence.uk.com/js/cookies.js
http://www.customerserviceexcellence.uk.com/sifr/sifr.js
http://www.customerserviceexcellence.uk.com/sifr/sifr-addons.js
http://www.customerserviceexcellence.uk.com/js/querystring.js

File size of all javascript files combined

0.00

Javascript minifying

Great! The Javascript files are minified.

Speed test – CSS

CSS

Good! Just a few CSS files are used on this website.

http://www.customerserviceexcellence.uk.com/sifr/sIFR-screen-SAT.css
http://www.customerserviceexcellence.uk.com/sifr/sIFR-print.css

File size of all css files combined

0.00

CSS minifying

Great! The CSS elements are minified.

Speed test – Compression

Uncompressed size of the of the HTML

0.00

Gzip compression

Your site uses compression.

Speed test – Browser cache

Browser cache

The browser cache is set correctly for all elements.

Speed test – Images

File size of all images combined

0.00

Image optimisation

All images are optimized.

Traffic

Alexa

2356373

Links

We found a total of 25 different links.
Internal links: 24
External links: 1

External links:

Link text (anchor)	Link strength
e64

Internal links:

Link text (anchor)	Link strength
http://www.customerserviceexcellence.uk.com/default.asp
Sitemap
Contact us
The standard
Getting started
Information hub
Best practice
Current holders
NEW Self-Assessment Tool Launched. Use the new self-assessment tool to see how close you are to gaining the Customer Service Excellence® standard.
CSE celebrates 3 years of success. Find out more about organisations that have met with success and the difference that CSE has made to them and their customers.
http://www.customerserviceexcellence.uk.com/aboutTheStandardCSE.html
http://www.customerserviceexcellence.uk.com/gettingStartedCSE.html
http://www.customerserviceexcellence.uk.com/getDynamicContentAreaHome10b0.html?type=...
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Bond 20 Pendant Online
Carpyen Twist Pendant Lamp
best vanity lighting
floor lighting
Terms and conditions
Privacy policy

Website security

109.169.42.104

External hidden links

Good! No hidden external links found

Looking for eval()

Good! No eval(bas64_decode()) scripts are found

Checking for XSS vulnerability

No XSS vulnerability found

Email encryption

Good! We have not found any unencrypted email addresses.

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g4scustomerservices.co.uk

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Icons

Favicon

Error! No favicon is found. Using favicon helps to build a better brand quicker.

Order of Heading elements on mobile by position

H2 : What is it?, ( 0px from top )
H2 : Where to start?, ( 0px from top )
H2 : Information hub, ( 0px from top )

Typos

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SEO report of customerserviceexcellence.uk.com