customercentral.ie

Tasks

Avoid using deprecated HTML tags.

SEO

URL

Domain : www.customercentral.ie/

Character length : 23

Title

Customer Central– CUSTOMER CENTRAL

Keywords (meta keywords)

Good! The website does not use “meta keywords”.

Open Graph Protocol

Good! The OG (Open Graph) protocol is set on this website.

locale: en_US
type: website
title: Customer Central
url: http://www.customercentral.ie/
site_name: - CUSTOMER CENTRAL

Dublin Core

Dublin Core is not used

Underscores in the URLs

Good! No underscore (_) found in the URLs.

Search engine friendly URLs

Good! The website uses SEO friendly URLs.

Checking the robots.txt file

There is robots.txt file.
https://customercentral.ie/robots.txt

User-agent	Disallowed for the search engines
*	/wp-admin/

Social

Social Engagement

Linkedin1

Facebook Share0

Facebook Comments0

Content

Doctype

HTML 5

Encoding

Perfect! The character encoding is set: UTF-8.

Language

We have found the language localisation: ”en”.

Title

Customer Central– CUSTOMER CENTRAL

Character length : 40

Good! The title’s length is between 10 and 70 characters.

Text / HTML ratio

Ratio : 28%

Good! The text / code ratio is between 25 and 70 percent.

Headings

H1	H2	H3	H4	H5	H6
2	8	7	11	6	0

Heading structure in the source code

<H1> Customers are central to your success.
<H2> About
<H2> Customer Central
<H2> WHY CUSTOMER CARE MATTERS
<H2> Customer experience, did you know?
<H2> WHAT CAN CUSTOMER CENTRAL DO FOR YOU?
<H3> Customer engagement & voice of the customer strategy:
<H3> Customer experience review:
<H3> Mystery shopping:
<H3> Assisting your Team:
<H3> Customer care training:
<H3> Consumer complaint handling:
<H2> Audio
<H4> “Voice of the Customer” and how to utilise this feedback to deliver better customer service.
<H5> Click Image to Play
<H4> Introduction to excellent customer experience management.
<H5> Click Image to Play
<H4> How to develop customer strategies to improve business profits.
<H5> Click Image to Play
<H4> The importance of internal customer service and employee engagement in business today.
<H5> Click Image to Play
<H4> Customer care training and how it can assist businesses improve customer service.
<H5> Click Image to Play
<H4> Customer service summarised
<H5> Click Image to Play
<H2> Testimonials
<H2> Contact
<H4> Talk to us.
<H4> Customer Central
<H4>
<H4> (M) 08793 06912
<H4> Recent Posts
<H1> 0 / 0
<H3> Title

Word cloud

customer60
business16
central15
care12
experience12
customers11
service11
sandra10
training10
organisation8
excellent7
businesses6
improve6
click6
image6
play6
all5
employees5
value5
right5
fitness4
make4
how4
deliver4
leisure4
help4
mystery4
team4
strategy4
management4
director3
understand3
culture3
knowledge3
systems3
ensure3
feedback3
assist3
company3
voice3
shopping3
bespoke3
increase3
consumers3
processes3
engagement3
skills3
develop3
review3
existing3
industry2
health2
after2
dunne2
really2
solutions2
managing2
extensive2
levels2
working2

Keyword matrix

word	title	descriptions	heading
customer
business
central
care
experience
customers

Two Word cloud

customer central7
customer experience7
care training6
customer care6
customer service5
experience management4

Three Word cloud

customer central can3
click image to play3
customer care training2
care training for2
customer central will2
why customer care2

404 Page

The website has a 404 error page.

Flash content

Good! The website does not have any flash contents.

Frame

Good! The website does not use iFrame solutions.

Images

We found 11 images on this web page.

Alternate attributes for the following 1 images are missing. Search engines use "alt" tags to understand image content efficiently. We strongly recommend fixing this issue.

http://www.customercentral.ie/wp-content/uploads/2014/10/bg.jpg

Readability

Flesch–Kincaid Grade Level

8.70

Flesch Reading Ease

48.80

Coleman Liau Index

12.00

Automated Readability Index (ARI)

8.30

Dale–Chall Readability

6.10

SMOG Index

11.60

Spache Readibility

5.00

Number of letters

6465

Number of words

1206

Number of sentences

134

Average words per sentences

Number of syllables

2123

Syllables in words

2192

Average syllables in words

1.76

Number of words in first three syllables

287

Percentage of word / syllables

23.80

Words not in Dale-Chall easy-word list

433

Words not in Spache easy-word list

299

Technologies

Deprecated HTML elements

Good! No deprecated HTML tags are detected.

Redirection (www / not www)

Good! The web address is accessible only in one version. The version without www is redirected to the version with www.

Deprecated HTML elements

Good! No deprecated HTML tags are detected.

Printability

Suggestion! Unfortunately, no printer-friendly CSS found.

Meta Tag (viewport tag, mobile devices)

Error! The meta tag named viewport is missing.

Speed test

Server response time

The server response time is fast enough.

Table layout

Good! No nested tables found.

Number of HTTP resources

Number of source domains

Render blocking resources

The elements below are blocking the “above the fold” rendering.
List of render blocking css files

http://www.customercentral.ie/.. /styles.css?ver=4.3

Speed test – Javascript

Javascript

Error! Too many javascript files found which slows down the page load on the website.

http://www.customercentral.ie/wp-includes/js/jquery/jquery.js?ver=1.11.2
http://www.customercentral.ie/wp-includes/js/jquery/jquery-migrate.min.js?ver=1.2.1
http://www.customercentral.ie/wp-content/plugins/contact-form-7/includes/js/jquery.form.min.js?ver=3.51.0-2014.06.20
http://www.customercentral.ie/wp-content/plugins/contact-form-7/includes/js/scripts.js?ver=4.3
http://www.customercentral.ie/wp-content/themes/human/js/bootstrap.min.js?ver=4.2.14
http://www.customercentral.ie/wp-content/themes/human/js/jquery.flexslider.js?ver=4.2.14
http://www.customercentral.ie/wp-content/themes/human/js/jquery.easing.1.3.js?ver=4.2.14
http://www.customercentral.ie/wp-content/themes/human/js/waypoints.min.js?ver=4.2.14
http://www.customercentral.ie/wp-content/themes/human/js/functions.js?ver=4.2.14

File size of all javascript files combined

750.40KB

Javascript minifying

You can save 29.6KB (40% compression) on the analysed URL by minifying the javascript files.

Speed test – CSS

CSS

Good! Just a few CSS files are used on this website.

http://www.customercentral.ie/wp-content/plugins/contact-form-7/includes/css/styles.css?ver=4.3
http://www.customercentral.ie/wp-content/themes/human/css/bootstrap.min.css?ver=4.2.14
http://www.customercentral.ie/wp-content/themes/human/css/font-awesome.min.css?ver=4.2.14
http://www.customercentral.ie/wp-content/themes/human/style.css?ver=4.2.14

File size of all css files combined

180.77KB

CSS minifying

You can save 6.9KB (19% compression) on the analysed URL by minifying the CSS files.

By minifying http://www.customercentral.ie/.. /style.css?ver=4.2.19 you can save 6.8KB (19% compression rate)
By minifying http://www.customercentral.ie/.. /styles.css?ver=4.3 you can save 147B (14% compression rate)

Speed test – Compression

Uncompressed size of the of the HTML

28.10KB

Gzip compression

Error! By using Gzip you can save 89.2KB (83% compression) on your site.

By compressing http://www.customercentral.ie/.. /bootstrap.min.css?ver=4.2.19 you can save 89.2KB (83% compression rate)
By compressing http://www.customercentral.ie/.. /jquery.js?ver=1.11.2 you can save 61.2KB (65% compression rate)
By compressing http://www.customercentral.ie/.. /jquery.flexslider.js?ver=4.2.19 you can save 39.8KB (78% compression rate)
By compressing http://www.customercentral.ie/.. /style.css?ver=4.2.19 you can save 29.9KB (81% compression rate)
By compressing http://www.customercentral.ie/.. /bootstrap.min.js?ver=4.2.19 you can save 22.7KB (73% compression rate)
By compressing http://www.customercentral.ie you can save 19.8KB (71% compression rate)
By compressing http://www.customercentral.ie/.. /font-awesome.min.css?ver=4.2.19 you can save 15.7KB (77% compression rate)
By compressing http://www.customercentral.ie/.. /jquery.form.min.js?ver=3.51.0-2014.06.20... you can save 9.2KB (61% compression rate)
By compressing http://www.customercentral.ie/.. /scripts.js?ver=4.3 you can save 8.2KB (72% compression rate)
By compressing http://www.customercentral.ie/.. /jquery.easing.1.3.js?ver=4.2.19 you can save 6KB (75% compression rate)
By compressing http://www.customercentral.ie/.. /waypoints.min.js?ver=4.2.19 you can save 5.3KB (67% compression rate)
By compressing http://www.customercentral.ie/.. /functions.js?ver=4.2.19 you can save 4.1KB (74% compression rate)
By compressing http://www.customercentral.ie/.. /jquery-migrate.min.js?ver=1.2.1 you can save 4KB (57% compression rate)
By compressing http://www.customercentral.ie/.. /styles.css?ver=4.3 you can save 634B (57% compression rate)

Speed test – Browser cache

Number of static resources (image, JS, CSS)

Browser cache

The browser cache is not set correctly for all elements.

URL	Duration
http://www.customercentral.ie/.. /ajax-loader.gif	Expiry time is not specified
http://www.customercentral.ie/wp-content/uploads/2014/10/bg.jpg	Expiry time is not specified
http://www.customercentral.ie/wp-content/uploads/2014/10/newlogo.png	Expiry time is not specified
http://www.customercentral.ie/wp-content/uploads/2014/10/podcast.png	Expiry time is not specified
http://www.customercentral.ie/.. /sandra-dunne1.jpg	Expiry time is not specified
http://www.customercentral.ie/.. /customer-care-tips1-300x199.jpg	Expiry time is not specified
https://maps.googleapis.com/.. /js?v=3.exp&sensor=false&ver=4.2.19	30 minutes
http://www.google-analytics.com/analytics.js	2 hours

Speed test – Images

File size of all images combined

266.44KB

Image optimisation

You can save 22.9KB (16% compression) by optimising the images below:

By lossless compressing the http://www.customercentral.ie/wp-content/uploads/2014/10/bg.jpg you can save 15.5KB (14%) data.
By lossless compressing the http://www.customercentral.ie/.. /customer-care-tips1-300x199.jpg you can save 3.1KB (18%) data.
By lossless compressing the http://www.customercentral.ie/.. /sandra-dunne1.jpg you can save 3KB (22%) data.
By lossless compressing the http://www.customercentral.ie/wp-content/uploads/2014/10/newlogo.png you can save 1.2KB (43%) data.

Links

We found a total of 22 different links.
Internal links: 14
External links: 8

External links:

Link text (anchor)	Link strength
https://www.mixcloud.com/.. /sandra-dunne-of-customer-central-talks-a...
https://www.mixcloud.com/.. /sandra-dunne-of-customercentralie-talks-...
https://www.mixcloud.com/.. /sandra-dunne-of-customercentralie-on-inc...
https://www.mixcloud.com/.. /sandra-dunne-of-customer-central-on-impo...
https://www.mixcloud.com/.. /sandra-dunne-of-customer-central-on-the-...
https://www.mixcloud.com/.. /sandra-dunne-of-customer-central-talks-a...
https://twitter.com/@customergenie
https://ie.linkedin.com/pub/sandra-dunne/13/8a8/60b

Internal links:

Link text (anchor)	Link strength
– CUSTOMER CENTRAL
http://www.customercentral.ie/#
Home
About
WHY CUSTOMER CARE MATTERS
what we do
Advice
Testimonials
Contact
blog
Read On
Volunteering – why I’m involved with Mellon Educate
January ready – Fitness industry
Tips for improving customer service in retail

Website security

78.153.218.17

External hidden links

Good! No hidden external links found

Looking for eval()

Good! No eval(bas64_decode()) scripts are found

Checking for XSS vulnerability

No XSS vulnerability found

Email encryption

Good! We have not found any unencrypted email addresses.

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Icons

Favicon

Good! The website uses favicon.

Typos

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SEO report of customercentral.ie