SEO report of voiceofcustomerservice.com
Redirected to www.expressionsofexcellence.com/Customer_Service.html
Customer Service Presentations from Craig Harrison's Expressions ...
www.expressionsofexcellence.com/Customer_Service.html
Customer service training and keynote topics of Craig Harrison's. Let Craig help you express your excellence on the phone, in person, with difficult ...
Tasks
- Select one version of your site as main and make a redirect from other versions to that one.
- Avoid using deprecated HTML tags.
- Implement the viewport meta tag.
SEO
URL
Domain : www.expressionsofexcellence.com/Customer_Service.html
Character length : 53
Title
Customer Service Presentations from Craig Harrison's Expressions of Excellence!™
Description
Customer service training and keynote topics of Craig Harrison's. Let Craig help you express your excellence on the phone, in person, with difficult customers, through e-mail and more. (510) 547-0664
Keywords (meta keywords)
customer service, service, customer care, tsr, csr, help desk, call center, call centre, trainer, craig harrison, coach, professional coaching, communicate with confidence, NSA, convention, toastmaste
Error! Using “meta keywords” is meaningless in a while.
Error! Using “meta keywords” is meaningless in a while.
Open Graph Protocol
Error! The website does not use the OG (Open Graph) protocol.
Dublin Core
Dublin Core is not used
Underscores in the URLs
Error! Hyphen (-) is a better solution than underscore (_) in the URLs
- http://www.expressionsofexcellence.com/sales_communication.html
- http://www.expressionsofexcellence.com/Customer_Service.html
- http://www.expressionsofexcellence.com/about_craig.html
- http://www.expressionsofexcellence.com/prod_customer_service.html
- http://www.expressionsofexcellence.com/prod_customer_service.html ("Craig latest book:Stellar Service! Merge Now with Wow to Create Customers for Life!")
- http://www.expressionsofexcellence.com/customer_experience.html
- http://www.expressionsofexcellence.com/customer_experience.html ("Read detailed Web description")
- http://www.expressionsofexcellence.com/prod_customer_service.html ("Buy Craig's Book")
- http://www.expressionsofexcellence.com/stellar_service.html
- http://www.expressionsofexcellence.com/stellar_service.html ("Read detailed Web description")
- http://www.expressionsofexcellence.com/prod_customer_service.html ("Buy Craig's Book")
- http://www.expressionsofexcellence.com/phone_support.html
- http://www.expressionsofexcellence.com/.. /voice_of_customer_service.htm
- http://www.expressionsofexcellence.com/prod_customer_service.html#The%20Voice%2...
- http://www.expressionsofexcellence.com/phone_support.html ("Read detailed Web description")
- http://www.expressionsofexcellence.com/.. /voice_of_customer_service.htm ("Read Article")
- http://www.expressionsofexcellence.com/prod_customer_service.html#The%20Voice%2... ("Buy Craig's Special Report")
- http://www.expressionsofexcellence.com/internal_service.html
- http://www.expressionsofexcellence.com/internal_service.html ("Read detailed Web description")
- http://www.expressionsofexcellence.com/prod_customer_service.html ("Buy Craig's Tips Booklet")
- http://www.expressionsofexcellence.com/cold_calling.html
- http://www.expressionsofexcellence.com/retention_attention.html
- http://www.expressionsofexcellence.com/retention_attention.html ("Read detailed Web description")
- http://www.expressionsofexcellence.com/prod_customer_service.html ("Buy Craig's Tips Booklet")
- http://www.expressionsofexcellence.com/E-mail_service.html
- http://www.expressionsofexcellence.com/prod_customer_service.html#Delivering%20...
- http://www.expressionsofexcellence.com/E-mail_service.html ("Read detailed Web description")
- http://www.expressionsofexcellence.com/prod_customer_service.html#Delivering%20... ("Buy Craig's Manual")
- http://www.expressionsofexcellence.com/difficult_questions.html
- http://www.expressionsofexcellence.com/difficult_questions.html ("Read detailed Web description")
- http://www.expressionsofexcellence.com/.. /orchestrating_leadership.htm
- http://www.expressionsofexcellence.com/prod_customer_service.html#Cultivate_The...
- http://www.expressionsofexcellence.com/.. /orchestrating_leadership.htm ("Read Article")
- http://www.expressionsofexcellence.com/prod_customer_service.html#Cultivate_The... ("Craig's Leadership Pocketbook")
- http://www.expressionsofexcellence.com/prod_workplace.html#Humor%20Us:%20A%20Hu...
- http://www.expressionsofexcellence.com/prod_workplace.html#Humor%20Us:%20A%20Hu... ("Buy Craig's "HumorUs"")
- http://www.expressionsofexcellence.com/prod_customer_service.html ("Buy them here.")
- Expand
Search engine friendly URLs
Good! The website uses SEO friendly URLs.
Checking the robots.txt file
The robots.txt file is missing!
Social
Social Engagement
No info found.
Content
Doctype
HTML 4.01 Transitional
Encoding
Perfect! The character encoding is set: ISO-8859-1.
Language
Error! No language localization is found.
Title
Customer Service Presentations from Craig Harrison's Expressions of Excellence!™
Character length : 86
Improve! The website address (title) should be between 10 and 70 characters in length.
Character length : 86
Improve! The website address (title) should be between 10 and 70 characters in length.
Text / HTML ratio
Ratio : 24%
Acceptable! The text / code ratio is between 15 and 25 percent.
Acceptable! The text / code ratio is between 15 and 25 percent.
Headings
| H1 | H2 | H3 | H4 | H5 | H6 |
|---|---|---|---|---|---|
| 0 | 0 | 0 | 10 | 0 | 0 |
Heading structure in the source code
- <H4>
- <H4> Rx for CX: Applying Design Thinking to Craft Remarkable Customer Experiences!
- <H4> Stellar Service: Delivering Top-Drawer Service for Bottom-Line Results
- <H4> The Voice of Customer Service: Delivering Great Telephone Support
- <H4> Paying Attention to Retention
- <H4> Mastering E-Comm: Effective E-Mail Communication
- <H4> Dealing With Difficult Customers, Questions and Questioners
- <H4> Teaming With Success: Teambuilding for Call Centers and Help Desks
- <H4> Orchestrating Leadership
- <H4> The Lighter Side of Customer Service / Help Desk Humor
Word cloud
- service29
- customer25
- read23
- customers15
- pdf14
- craig's14
- download14
- description12
- buy11
- web11
- article11
- how10
- learn9
- detailed9
- leadership8
- effective8
- craig7
- stellar6
- delivering5
- team5
- booklet5
- tips5
- questions5
- difficult5
- communication5
- questioners5
- subject4
- internal4
- lead4
- experience4
- external4
- orchestrating4
- great4
- e-mail4
- call4
- help4
- success4
- book4
- telephone3
- remarkable3
- experiences3
- phone3
- lighter3
- side3
- clients3
- e-comm3
- attention3
- humor3
- them3
- dealing3
- building3
- published3
- role3
- line3
- thinking3
- all3
- icon3
- fuller3
- design3
- file3
Keyword matrix
| word | title | descriptions | heading |
|---|---|---|---|
| service | |||
| customer | |||
| read | |||
| customers | |||
| craig's |
Two Word cloud
- customer service9
- pdf read8
- description read7
- download pdf7
- web description6
- buy craig's5
Three Word cloud
- download pdf read10
- description read article9
- read craig's published3
- download a pdf file3
- learn more you3
- craig shows you2
404 Page
The website has a 404 error page.
Flash content
Good! The website does not have any flash contents.
Frame
Good! The website does not use iFrame solutions.
Images
We found 63 images on this web page.
Alternate attributes for the following 29 images are missing. Search engines use "alt" tags to understand image content efficiently. We strongly recommend fixing this issue.
Alternate attributes for the following 29 images are missing. Search engines use "alt" tags to understand image content efficiently. We strongly recommend fixing this issue.
- http://www.expressionsofexcellence.com/img/call_center_rapport.jpg
- http://www.expressionsofexcellence.com/img/mirror.jpg
- http://www.expressionsofexcellence.com/img/callcenter_training.jpg
- http://www.expressionsofexcellence.com/.. /StellarService_small.jpg
- http://www.expressionsofexcellence.com/img/cs_graduation.jpg
- http://www.expressionsofexcellence.com/.. /CS_brochure_cover_thumbnail.jpg
- http://www.expressionsofexcellence.com/GIFs/pdf.gif (2 occurrences)
- http://www.expressionsofexcellence.com/.. /voice_cover_sm.jpg
- http://www.expressionsofexcellence.com/.. /email_cover_sm.jpg
- http://www.expressionsofexcellence.com/img/SupportWorld_logo.jpg
- http://www.expressionsofexcellence.com/.. /sales_service_excellence_logo.jpg
- http://www.expressionsofexcellence.com/img/CSN_banner.jpg
- http://www.expressionsofexcellence.com/GIFs/CSM_logo.gif
- http://www.expressionsofexcellence.com/GIFs/CRM2Day_logo.gif
- http://www.expressionsofexcellence.com/img/industrysource.jpg
- http://www.expressionsofexcellence.com/Buttons/button_8.gif
Technologies
Deprecated HTML elements
Good! No deprecated HTML tags are detected.
Redirection (www / not www)
Error! The web address is accessible with and without www!
Deprecated HTML elements
Good! No deprecated HTML tags are detected.
Printability
Suggestion! Unfortunately, no printer-friendly CSS found.
Meta Tag (viewport tag, mobile devices)
Error! The meta tag named viewport is missing.
Speed test
Server response time
The server response time is fast enough.
Table layout
Error! Avoid using nested tables!
Render blocking resources
Good! No render blocking elements found!
Speed test – Javascript
Javascript
Good! Just a few javascript files are detected on the website.
File size of all javascript files combined
0.00
Javascript minifying
Great! The Javascript files are minified.
Speed test – CSS
CSS
Good! Just a few CSS files are used on this website.
- http://www.expressionsofexcellence.com/eofe.css
File size of all css files combined
0.00
CSS minifying
Great! The CSS elements are minified.
Speed test – Compression
Uncompressed size of the of the HTML
0.00
Gzip compression
Your site uses compression.
Speed test – Browser cache
Browser cache
The browser cache is set correctly for all elements.
Speed test – Images
File size of all images combined
0.00
Image optimisation
All images are optimized.
Links
We found a total of 70 different links.
Internal links: 70
Internal links: 70
External links:
| Link text (anchor) | Link strength |
|---|
Internal links:
Website security
IP
68.178.254.116
External hidden links
Good! No hidden external links found
Looking for eval()
Good! No eval(bas64_decode()) scripts are found
Checking for XSS vulnerability
No XSS vulnerability found
Email encryption
Warning! The website contains at least one unencrypted email address.
Sites on same ip
Icons
Favicon
Error! No favicon is found. Using favicon helps to build a better brand quicker.
Typos
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